Frequently Asked Questions

Frequently Asked Questions

Q: How long will it take to receive my wine once I have placed the order?

A: All orders are dispatched within 24 hours. If there are stock issues there may be a delay, we will notify you of any issues. Delivery times are dependent on your location but, as a guide, delivery within Tasmania varies from 1 to 5 working days. Mainland Australia will vary from 5 to 10 working days.

Q: What should I do if I receive broken bottles in my order?

A: All our freight is packaged so that breakages are kept to a minimum. If you are unfortunate enough to have a breakage then please contact us within 3 days of receiving your order and we will either send a replacement wine or discuss an alternative if not available.

Q: How do I keep up to date with Tamar Valley Wine Centre?

A: Sign up to the Valley VIP by clicking on the link. It is FREE and entitles you to the latest wine specials, member benefits such as wine dinners and tastings. 

Q:  Can I mix my own dozen?

A: You can mix your own dozen. Keep in mind, freight is charged by the case (12 bottles) is cheaper.

Q: Can I purchase a single bottle from the website or in store?

A: Currently we only ship bottles in multiples of 6 wines at a time.